A Letter from our Owner, Heidi Dobson-Ventura

Coronavirus Update Ventura Hair Design Eastleigh

Coronavirus (COVID-19) – Preparing to Re-Open

Firstly, I would like to send my warmest wishes to you all.  The team and I hope that you and your family are well, and the lockdown hasn’t been too difficult.

Since you’ve been gone, we’ve been very busy; my husband and I have stripped the salon bare, re-decorated, sanded and spray painted anything we could get our hands on.  The salon has been deep cleaned, sorted and re-arranged following social distancing guidelines.  Our air handling unit system brings in 100% fresh air, the filters are brand new and we have installed partitions to the hair wash basins, sections and the reception area.

It has taken weeks of hard work to ensure that our new risk assessments are up to scratch, the staff are trained and that we have enough PPE in stock.  Not only that but our booking system and our website have needed updating for all of the changes we’ve needed to put in place.

We made the decision to split our team in two.  Though this will mean that less people will be working at one time it does help with the amount of people in the salon and the proximity we work within.  Due to the smaller teams, we have worked together to come up with the solution of opening longer and across 7 days a week – so we can see more of you.

I have to say a huge thank you to my team, they’ve been fantastic in helping me with the rota and enabling these changes to take place. Our schedules look a little different and we have had to allow extra time for deep cleaning and also sanitising the station and the kit after every client.

In order for Ventura to make it through this incredibly difficult time; I have had to make some decisions to ensure the longevity of the business and look after the jobs of my team.  We will be asking for deposits, this is because we simply can’t afford no-shows, and we also respect your time too.  You can read our deposit and cancelation policy here.

Hopefully  you can understand why we had to make this change.

Thank you all for your understanding and your continued patience moving forward – we really appreciate all your support. It’s now more than ever that this small business needs you most. Please visit our social media pages; Facebook, Instagram and Twitter and where possible SHARE and COMMENT on our posts, or pop us a review on our websiteFacebook or Google. It makes us far more noticeable than simply liking our posts.

Thank you all, We look forward to seeing you in the salon.

Heidi xo

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