Ventura Hair Design Eastleigh – Cancellation, Lateness and Deposit Policy
Your custom is very important to us and we will always do our utmost to fit you in for an appointment. We see your appointment as a verbal agreement between us and that time is reserved especially for you, for the time it takes to complete the services you have requested. If you cannot make your appointment the stylist will have gaps in their day, and this directly affects their pay as well as the salons’ revenue.
We have only ever taken deposits before, during Christmas and for large appointments. However, since Covid-19 our whole business model had to change, and we cannot afford to have empty spaces.
You will be required to pay a deposit at the time of booking, and it will be used as part payment towards your service. It is fully refundable provided we receive at least 48 hours notice if you need to cancel your appointment.
The deposit amount will be:
· Cut / Blow-dry / Styling Services are £10
· Colour service are £20
· Kerastraight is £40
· E.g. Foil Highlights and Cut & blow-dry would be a £30 deposit.
STRIPE WILL CHARGE YOU A DEPOSIT FOR EVERY PROCESS YOU BOOK. I HAVE ASKED SALON IQ TO CAP THIS AMOUNT, BUT THEIR SYSTEM DOESN’T ALLOW IT. THEREFORE IF YOU BOOK MORE THAN ONE FUTURE APPOINTMENT PLEASE ONLY PAY AS MUCH IN DEPOSITS AS YOU ARE HAPPY TO KEEP ON YOUR ACCOUNT, AS IT COSTS US TO PROCESS YOUR DEPOSIT THROUGH STRIPE AND TO REFUND IT AGAIN. IF YOU HAVE BOOKED YOUR NEXT COLOUR AND CUT FOR EXAMPLE AND YOU HAVE A £40 DEPOSIT ON ACCOUNT BUT YOU WOULD LIKE TO BOOK MORE FUTURE APPOINTMENTS TOO, YOU CAN CALL THE SALON AND WE WON’T CHARGE YOU ADDITIONAL DEPOSITS AND YOU CAN ROLL THE ORIGINAL £40 ALONG FOR EXAMPLE.
We encourage you all, where possible, to book online. You can browse the availability and get a good idea of costs. You can also change appointments. The deposit payment will be taken through stripe and will automatically show on your account on our booking system. You will be able to view it all yourself too. If you are unsure what to book, there is a lot of information when you select each service.
If you book in salon or via phone, you can pay by card. We don’t take cash, cheques or bank transfers I’m afraid.
Returning clients who have failed to attend a previous appointment will be asked to prepay in full for the next appointment.
If you are late for your appointment you will still be charged for the full appointment you were originally booked in for. However, we may have to reduce the service to what we actually have time to achieve. Due to social distancing and our Covid Policy, we cannot keep you in the salon longer and we need to leave time for cleaning before our next client arrives.
All colour and toner clients need an up to date allergy test at least 48 hours before their colour appointment. This includes;
· All new colour clients to us (even if you’ve had the same colour elsewhere)
· Existing colour clients that have not had colour with us for over 6 months
· Existing colour clients that have used a colour at home or at another salon etc
· Existing colour clients that have not had an allergy test for over 12 months
If you fail to book and come in for an allergy test in time and we cannot do your colour, you would sadly lose your deposit.
We completely understand that things can happen at the last minute and we assure you that we will be sympathetic. But we have to do what is best for you, us and our other clients. We look forward to warmly welcoming you to the salon soon.
Heidi and Team VHD